My Stay as a Guest of Secrets Cap Cana
I recently spent four days at Secrets Cap Cana, and while everything was amazing—the food, drinks, grounds, rooms—the customer service was truly unmatched. Thanks to the wonderful staff, we had a once-in-a-lifetime experience. From the moment we stepped off the shuttle, we felt welcomed and at home, no matter our room category or status. It reminded me of Zoetry Agua Punta Cana, another resort that has catered to us so well. And it wasn’t just us—every guest seemed to feel the same way.
Day One: Arrival
The resort is just a quick 15-minute ride from Punta Cana International Airport, nestled within the private, gated community of Cap Cana. As soon as we arrived, we were greeted warmly with washcloths and champagne, setting the tone for the rest of our stay. The check-in process for our four rooms was seamless, taking only about 15 minutes. Although we didn't stay in the Preferred Club this time, our Jr Suite Tropical View rooms were perfect.
By the time we landed, we were starving! After checking in, we met our amazing concierge. He was present enough to help but never overwhelming. Since the restaurants were already closed, he took us to Coco Café, which became a favorite spot. The mini tuna sandwiches were fantastic and held us over until dinner at 7 PM. We relaxed at the café for about 25 minutes, and to our surprise, our concierge was still waiting for us outside!
He gave us a quick guided tour of the beautiful grounds and then led us to our cozy and spotless suites. The beds were so comfortable, the pillows were well-fluffed, and the bathrooms, with their sliding wooden doors for privacy, were great. Despite being the most affordable room category, we had a partial ocean view through our window, which was a nice touch.
Day One: Evening
After settling in, we headed to the lobby bar for some beers and relaxation. The lobby bar was a blast! The friendly staff put on a show while serving drinks. The beers were cold, the piña coladas were flavorful, and the margaritas were a must-try.
We hung out there until dinner, and the staff made sure our glasses were never empty. Dinner on our first night was at Oceana. As seafood lovers, this was a perfect choice. The salmon was so delicious I’m still thinking about it. We were a group of eight, and everyone loved their meals. The fried calamari was particularly memorable!
After dinner, we headed back to the packed lobby bar, where guests were enjoying salsa music and dancing. There was a live duo performing for about two hours, keeping the party vibe alive. The wait staff kept the drinks flowing, making it feel like a party without nightclub lights! We headed back to our room just before midnight and had the best sleep ever—the beds were incredibly comfy.
Following Days
Each morning, we enjoyed a great breakfast at the buffet. Despite usually preferring room service, the traditional Dominican breakfast was so good I went back every day! I had mangu (mashed plantains), fried eggs, cheese, and salami daily. You could sit outside and enjoy the morning breeze or stay indoors if it was too hot. In April, the weather was perfect for an outdoor breakfast with a tropical view.
The swim-up bar by the pool was another highlight. They served not just drinks but full platters that floated in the pool—tacos, fruits, and more. The main pool overlooked the ocean, with its bright blue, calm waters. I’ve been to Bora Bora and the Maldives, and while you might not think to compare the Caribbean to those places, the beauty of Cap Cana beach is definitely comparable. Even though I’m not a social media person, I couldn’t resist taking beach videos and selfies!
And of course, we also explored the wedding venues and were obsessed with the options. The beach venue was my favorite, thanks to the stunning Cap Cana beach.
Final Thoughts
Secrets Cap Cana is a perfect place for adults looking for the right balance between relaxation and entertainment. With countless activities and a relaxing atmosphere, it's one of the best resorts I've visited. The customer service is exceptional, making every guest feel special. It's a place where we created unforgettable memories and can't wait to return!
